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Training for Success

Why Train?

Why Train?

Why Train?

Why Train?

Why Train?

Why Train?

The mystery button

How do I do it?

Quotations

Quotations

An IT Trainer Quotes

How do I do it?

Find files and sort them

What Do I Mean by
Training?

What Do I Mean by
Training?

What Do I Mean by
Training?

How Should It Be?

How Should It Be?

How Should It Be?

How Do We to Achieve
This?

How Do We to Achieve
This?

How Do We to Achieve
This?

The Rewards

The Rewards - for the
client

The Rewards - for the
Trainer

Training for Success

Sandra
Worden

Senior Associate Member Institute of IT Training

End of slide show, click to exit.

Training for Success

Sandra Worden

Senior Associate Member Institute of IT Training

Why Train?

?

Why Train?

Can’t they just pick it up?

Why Train?

Research by City & Guilds
shows that

1 in 7

Workers are so computer
illiterate that they don’t know how to switch their computers on or off.

Why Train?

and

1 in 5

Struggle to save a document,
need help printing, can’t create a table.

Why Train?

£’s thousands spent on
equipment.

Why Train?

But…

Staff are left to learn by
themselves – wasting valuable company hours.

The mystery button

How do I do it?

Quotations

“I spent half a day trying to
find out how to add a line space above a table in Word. When I came on your
course you showed me me how to do it in less that 5 minutes.”

Quotations

“It’s a minefield; I’m always
using

technical support.”

An IT Trainer Quotes

“People on courses have said
that they don’t know whether to laugh or cry because they’ve learnt something
that will save them so much time in the future, but also they’ve wasted so
much time in the past.”

How do I do it?

Find files and sort them

What Do I Mean by
Training?

You WILL learn

What Do I Mean by
Training?

You could try and hypnotise
them…

What Do I Mean by
Training?

They could learn by rote

How Should It Be?

How Should It Be?

Training should be Enjoyable

and

Memorable

How Should It Be?

It should be adapted to the
users needs

How Do We to Achieve
This?

Research

At the start of the course find
out their needs.

How Do We to Achieve
This?

Empathy

Put yourself in their place

How Do We to Achieve
This?

Patience

Your job is to help them
understand, not show how clever you are.

The Rewards

The light bulb experience

One of the rewards of training

The Rewards - for the
client

A satisfied client, whose staff
are more efficient

Their company will become more
successful as jobs are done more quickly

The Rewards - for the
Trainer

They come back to you

repeat business

They tell their friends

referrals

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Second level

Third level

Fourth level

Fifth level

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